REAL TOUCH GUARANTEE
Warranty & Guarantee
One-Year Manufacturing Warranty: We provide a comprehensive one-year warranty on all materials and craftsmanship. If a defect arises due to the manufacturing process within the first year, we will repair or replace the item at no cost.
Accidental Damage: Please note that this warranty does not cover accidental damage, including but not limited to spills, burns, scratches, or breakage caused by improper handling or misuse after delivery.
Wear and Tear: Normal aging of natural materials (such as wood grain changes or fabric softening) is not considered a manufacturing defect.
Exclusions: Please note that our guarantee does not extend to damages caused by misuse, accidents, the natural aging process of materials, or exposure to extreme environmental heat. Adherence to our Product Care instructions is essential to maintain the validity of your guarantee.
Effortless Claim Process: Should you experience an issue, please contact our customer service team with your proof of purchase. We promise an efficient and professional process to evaluate and rectify your concerns.
Tailored Support: Our dedicated team is ready to assist with any inquiries or maintenance needs. Expect personalized, direct support tailored specifically to you.